The NAPALI (Nepal Airline) has undergone significant changes in its operations and strategy following the completion of the round four phase of the airline's operations. The article aims to provide insights into these adjustments, including changes made to the airline's fleet, pricing policies, and customer service strategies.
1. Fleet Adjustment:
One of the most significant changes that have been made to the NAPALI's fleet is the addition of new aircraft. The airline has announced plans to purchase additional Boeing 737-800s for its domestic routes. This move was aimed at improving the airline's performance on routes with low passenger traffic, such as Kathmandu-Kolkata and Bhaktapur-Bhutan. The new aircraft will increase the airline's capacity on these routes by 25% compared to previous years.
However, this addition of new aircraft did not come without challenges. One of the main concerns was the cost of purchasing and maintaining the new aircraft. The airline had to pay a higher price than expected due to the high demand for new planes. Additionally, the introduction of new aircraft could lead to competition among other airlines, which could affect the airline's market share.
2. Pricing Policies:
Pricing policies have also been revised to reflect the changes in the airline's fleet and customer base. The airline has increased fares on some domestic routes, especially on flights between Kathmandu and New Delhi. The increase in fare may be due to the rise in fuel costs and inflation. However, the airline has also introduced new tariffs on international routes, which aim to reduce the overall cost of flying.
Additionally, the airline has reduced the number of flights it operates on certain days of the week. This decision was taken to accommodate the changing needs of customers who prefer shorter flights during peak travel seasons. However, the airline's decision to operate fewer flights on specific days of the week may negatively impact the airline's revenue growth.
3. Customer Service Strategies:
Customer service strategies have also been updated to better cater to the changing needs of customers. The airline has improved its online booking system, allowing customers to book their tickets from any location worldwide. The airline also launched a mobile app that allows customers to track their flight status and make payments online.
Moreover, the airline has introduced a loyalty program called "Budha Pracharak" which rewards frequent flyers with discounts and benefits. The loyalty program aims to create a sense of community among passengers and improve customer satisfaction.
In conclusion, the NAPALI has undergone significant changes in its operations and strategy after the completion of the round four phase. These changes include the addition of new aircraft, pricing policies, and customer service strategies. While there are still challenges to overcome, the airline's efforts to improve its operations and customer service strategies should result in positive outcomes.